Shipping policy

Every order is carefully packed to ensure your piece arrives safely. I deeply appreciate your patience as I prepare and ship your handmade ceramics. However, once an order has shipped, it is out of my hands.

Shipping Costs

Shipping costs are the responsibility of the customer and will be calculated at checkout. I do not cover shipping fees for any orders, including returns due to incorrect addresses or unclaimed packages.

Address Accuracy

Please double-check your shipping address at checkout. I am not responsible for lost or undelivered packages due to incorrect addresses. If a package is returned to me due to an address error, the customer is responsible for additional shipping costs to resend it.

 Lost, Stolen, or Delayed Packages

I am not responsible for packages that are lost, stolen, or delayed in transit. If you experience an issue with your delivery, please contact the shipping carrier directly.

Processing Time

Pre-Orders: As these items are made to order, please allow 3-4 weeks for production before shipping.

In-Stock Items: Ready-to-ship items will be processed within 1-3 business days.

Combined Orders: If you order both pre-order and in-shop items together, they will ship at the same time, once the pre-order is ready. If you’d like your in-shop items sooner, please place separate orders.

You will receive tracking information once your order has shipped. If you have any questions about shipping, feel free to reach out before placing your order!